If you can’t reserve a vehicle from the M or L tier, it’s likely because of a high risk score. This score is based on your recent driving behavior, such as speeding or sharp maneuvers. Additionally, the score starts at 0 and increases with unsafe driving habits, including harsh acceleration, braking, and cornering.
Additionally, to unlock M and L vehicles, users must first complete several trips using Category S vehicles. For premium vehicles like the Audi A4, an age requirement of at least 26 years old must also be met.
To regain access, focus on driving safely during your upcoming trips. Continue using Category S vehicles to demonstrate consistent safe driving. Once your score improves, you’ll be notified, and access to these vehicle tiers will be progressively restored.