✅ First things first: Was your account fully activated?
Not sure if your registration was completed properly?
Check out our registration guide to make sure everything was set up correctly.
❗Why your account might be deactivated
If your account was active and now it’s not, it could be for one of these reasons:
1. 💸 Unpaid invoice
You may have an outstanding payment on your account.
Once the balance is cleared, your account will be automatically reactivated.
2. 🪪 Expired driver’s license or payment method
If your license or payment card has expired, your account will be paused until it's updated.
We’ll send you an email reminder — just update your info in the app to get back on the road.
If you are updating your payment method or driver’s license, ensure the documents are accurate and valid. Reactivation may take up to 24 hours after submission.
3. 🧑💻 Failed identity verification
If you didn’t complete an identity verification properly (like taking an unclear or invalid selfie), your account will be temporarily deactivated for 24 hours.
4. 🚧 Suspicious or unsafe activity
To keep everyone safe, we may block your account if we detect:
Suspected identity fraud
Dangerous driving — speeding, harsh braking, sharp turns, or ignoring traffic rules
Excessive speeding: Driving at speeds significantly above the limit during trips.
Reckless driving: Including abrupt maneuvers, unsafe lane changes, or other hazardous behaviors.
Abrupt maneuvers: Sudden lane changes or unsafe driving patterns that endanger others.
Repeated violations: Consistent disregard for traffic rules or safety protocols.
You’ll receive a warning first, but repeated issues can lead to your trip being ended or your account being permanently blocked. Unsafe driving behaviors, such as speeding or abrupt maneuvers, result in permanent deactivation and cannot be reactivated.
Temporary suspensions may allow for reactivation after resolving the issue, while severe violations like account sharing or repeated unsafe driving result in permanent suspension and are not eligible for appeal.
📩 Check your email
Whenever we deactivate an account, we always send an explanation by email.
Check both your inbox and spam folder to make sure you didn’t miss it.
💬 Need help?
Still not sure what happened?
Open the live chat in the app and our support team will help you.
Steps to Appeal or Reactivate Accounts
If your account has been suspended or not approved, you may take the following steps:
Review the Suspension Reason: Check your email or app notifications for details about the suspension.
Provide Correct Documentation: If the suspension was due to identity verification issues, ensure that you submit accurate and matching documents.
Note: Permanent suspensions due to severe violations, such as account sharing or repeated unsafe driving, may not be eligible for appeal.