We handle the cleaning, but let’s keep it nice for everyone!
You don’t need to clean the Poppy vehicle before or after your trip, we regularly maintain and clean our fleet. 🙌
However, we do ask you to leave the car in a clean and respectful condition so the next driver has a great experience too.
🧼 What if the car is dirty when you start your trip?
No worries! At the start of each trip, the app will ask you to rate the car’s cleanliness.
This is your moment to let us know if something’s not right, like leftover trash, food stains, pet hair, or smoke smells.
Why this matters:
If you don’t report dirtiness and the next driver does, you could be held responsible.
So take a quick moment to check and rate the car before you drive off, it protects you from any mistaken cleaning fees.
❌ What counts as dirty?
Leaving behind things like:
Food or drink stains
Cigarette or vape smell
Pet hair or paw stains
Trash or leftover packaging
…may result in a cleaning fee to restore the car for the next user.
✅ Best practices:
Take your personal items and trash with you
Quickly wipe down paw marks or minor spills if they happen
Use the app to report a dirty vehicle before your ride