Poppy

Poppy FAQ

What is Poppy and why should you  use it?

🚗 About Poppy

Sign up for Poppy in minutes! Here's what you need, how it works, and who’s eligible to start driving.

How do you sign up for Poppy, and what do you need?

Running into trouble while signing up? here’s a simple guide to help you through common problems and what to do next.

Having trouble registering or verifying your Poppy account?

How do you delete your Poppy account?

📝 Registration & Account

Quick guide to starting, pausing, and ending your Poppy trip, plus common issues and how to solve them.

How to start, pause and end your Poppy trip

Details on all our car models and their specifications.

Car models and specifics

Details on all our van models, their specifications, and where you're allowed to park them.

Van models and specifics

Learn about the different vehicle tiers available to suit your needs, from city cars to premium options.

What are vehicle tiers?

Find out what equipment is available in every Poppy vehicle, and where to download important documents.

What equipment is in the vehicles?

All our cars start without a physical key, except for our vans.

Are there vehicles that require a physical key?

Can I schedule a ride in advance?

Got a long drive ahead? Need a break? Add a second driver and take turns!

Can you add a second driver to my trip?

If your desired Poppy is a bit too far, you can use a 'combo ride'. This allows you to use a nearby Poppy to drive to the vehicle.

Can you add a second vehicle to your current trip?

Take your Poppy across borders or between cities! Learn about fees, allowed countries, and where you can end your trip.

Can you drive a Poppy outside Antwerp, Brussels or Belgium?

What are Expert Tasks?

🚗 Vehicles & Usage

A simple guide to understanding Poppy’s pricing, what’s included, and what to expect before, during, and after your trip.

What will you pay, and what’s included?

At Poppy, you decide how you want to pay: per minute or per kilometer, so you always get the best value for your trip.

When should you choose pay-per-minute or pay-per-kilometer?

An explanatory article on dynamic pricing and how the price of your trip may be adjusted based of realtime demand in different areas

What causes certain vehicles to have a discount or surge fee?

Here’s everything you need to know about buying, using, replacing, or getting refunded for a pass.

How do you buy, use, replace or get refunded for a pass?

Learn how to easily manage your Poppy monthly subscription, from purchase to cancellation.

How do you buy or cancel a monthly subscription?

Learn how to earn, use, and track your Poppy credits, plus where to find your balance and other details in the app.

How to use, earn, and track your Poppy credits

💰 Pricing, Passes & Subscriptions

Learn how to add, update, or fix your payment method in the Poppy app. Supported methods, common issues, and solutions included.

What payment methods are supported, and how can you add or update yours?

Invoice payment failed? Here’s how to fix it.

The payment of your invoice failed, what now?

Not sure what each item on your invoice means? Here's a simple breakdown of the terms you may come across.

Understand your invoice

You can easily access and download invoices for all your trips, passes, and subscriptions directly in the app.

Where can you find and download your invoices?

Here’s everything you need to know about interval payments, and why we charge them.

Why are you being charged during your trip?

💳 Payments & Invoices

Discover where you can start and end your Poppy trips, including special van zones and satellite zones, clearly shown in the app!

What is the Poppy zone?

Here's everything you need to know about parking rules to avoid fines, towing, or extra charges.

Where can you park and where not?

Free access to select parking locations with license plate recognition, no ticket or card needed!

Does Poppy have any partner parking locations? How does it work?

📍 Zones & Parking

Fuel for free through the app at partner locations.

How and where can you fuel a Poppy?

Charge for free via the app at partner charging stations.

How and where to charge a Poppy?

⛽️ Fueling & Charging

I received a parking or traffic fine, what now?

You received a police fine, what now?

I received a towing invoice, what now?

What are administrative fees?

Additional charges or administrative fines may apply. Here is an overview of when this might happen and what the associated costs are.

Can any other charges apply?

🧾 Fines & Administrative fees

Whether you're dealing with a minor issue or a more serious situation, here's how to stay safe and get help fast.

What to do in case of a breakdown or accident?

A helpful guide to our protection options, and how to choose the right one for you.

How can you get protected?

Need a Poppy’s insurance or registration info? It’s right in the app, here’s how to find it quickly.

Where to find the insurance and registration documents?

Filling out the accident report properly is essential, it protects your rights and helps avoid complications later.

How do you fill in an accident statement?

How to get in contact with Poppy?

💥 Issues on the road & Protection

Poppy cars are available at several major Belgian airports, perfect for both departures and arrivals.

Can you go to the airport with Poppy, and how much does it cost?

Poppy cars are available at Brussels airport. Here's exactly where to go and what to do.

Where can you pick up or drop off a Poppy at Brussels airport?

Poppy cars are available at Charleroi airport. Here's exactly where to go and what to do.

Where can you pick up or drop off a Poppy at Charleroi airport?

Poppy cars are available at Antwerp airport. Here's exactly where to go and what to do.

Where can you pick up or drop off a Poppy at Antwerp airport?

✈️ Airport service

Our loyalty program rewards you for using Poppy regularly. The more you drive, the more points you earn.

What is a loyalty program, and what advantages does it bring?

💎 Loyalty program

To keep Poppy cars clean, safe, and pleasant for everyone, please follow these simple rules.

What can and can’t you do with a Poppy vehicle?

We clean Poppy vehicles for you, but reporting dirt and leaving it tidy helps everyone enjoy a fresh ride.

Do you have to clean the Poppy? What if it’s already dirty?

🚭 Guidelines & Policies

Learn how to create and manage your Poppy Business account, the car sharing solution for professionals.

How can you create and use your Poppy Business account?

Update personal info, add users and groups, track trips, pay invoices, all in one place.

How can you manage your Poppy Business account?

Everything you need to know about paying for your business trips and managing invoices.

Poppy Business pricing and payment methods

Add or remove team members, create groups and stay in control, all from your Business Dashboard.

How to manage your Poppy Business team?

💼 Poppy Business

Lost and found made simple, just use the app, and we’ll help sort it out.

What to do when you forgot or found something in the car?

🧳 Lost & Found

Find answers and get help from Intercom Support and Community Experts

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