📸 Driver’s license issues
Make sure you upload clear photos of both the front and back of your license.
All details must be fully visible and easy to read.
Only official driver’s licenses are accepted, no temporary or learner permits.
🧾 Personal information doesn’t match
Your name and other details must match exactly with what’s shown on your driver’s license.
Any mismatch can delay the verification.
💳 Payment method problems
If your payment isn’t going through, double-check that you’re using a supported payment method.
Too many failed attempts may block the process, try again carefully or use a different card.
⚠️ Important to know
We only accept driver’s licenses from the EU, EEA, UK, and Switzerland.
You must have had your license for at least 2 years.
Whether your license is paper or digital, it requires manual verification by our team, this can take up to 3 working days.
💬 Still stuck?
No worries, our team is here to help!
Message us via the live chat in the app and we’ll get you sorted as quickly as possible.