Poppy Help Center

General Troubleshoot

29 articles

You didn't receive a verification code via text message, what now?

You didn’t receive a confirmation email, what now?

You can't complete your registration, what now?

Your account got deactivated, what now?

You can't reserve a vehicle from the M or L tier, what now?

You can’t find your Poppy, what now?

You can't lock your vehicle or end your trip, what now?

You're unable to start or continue your trip, what now?

You went over the included amount of km's and or time in your pass, what now?

I'm unable to locate any partner charging- or gas stations in the app, what now?

My Poppy got stolen, what now?

Why can I not add/adapt my payment method?

The payment of my invoice failed, now what?

I want compensation or a refund, what now?

Why did Poppy charge 2 cents while adding/adapting my payment method?

Why doesn't my promotion or referral code work?

The car says 'key not detected', what now?

What do I have to do if the car is not clean?

Why is my car not unlocking/driving?

I'm receiving an error message, what does this mean?

What if my app doesn't work properly? 📲

Why can I not log in on my Business Dashboard?

Why is my business account restricted?

What if an employee leaves the company and still has access to the account?

(Airport) Parking issues

Can I park anywhere underground inside the Poppy zone?

What to do if no car-sharing parking spots are available at Interparking or at the Airport Parking?

What should I do if the license plate recognition does not work?

I found something from a previous user in the car, what now?

I forgot something in the car, what now?