The most common reasons why a promo code or referral code might not work include:

Expiration Date:
Most promocodes have an expiration date. If the code has expired, it will no longer be valid for use. Please check any communication you received about this promotion for an expiration date.
​
​

Usage Limits:
Some codes are limited to a certain number of uses either per Poppy account or in total. If the limit has been reached, the code will no longer be applicable.
​
​

Specific Conditions:
Codes often come with specific conditions such as being only applicable for new customers only, requiring a first finished trip (ex. referral code), or being valid for certain services only. If your situation doesn't meet these conditions, the code won't work.
​
​

Typographical Errors:
Entering the code incorrectly, such as mistyping a letter or number, adding an extra space at the front or end, can result in the code not being recognized.
​
​

Technical Issues:
Occasionally, a bug within the Poppy app can prevent a code from being applied correctly.