If you're unable to arrive at your chosen pick-up location on time, it's best to contact the taxi driver using the 'call driver' button in the app once you've been assigned a driver. 📞
The driver will wait for a maximum of 5 minutes after arriving at the pick-up point. After this period, the driver may leave and report the customer's absence. ⏰
A fee of 5€ will be charged to cover the driver's travel distance and waiting time. This amount will be deducted from the payment method linked to your Poppy account. 💸