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I can't arrive on time at the pick-up location, what now?
I can't arrive on time at the pick-up location, what now?
Updated over a month ago

If you're unable to arrive at your chosen pick-up location on time, it's best to contact the taxi driver using the 'call driver' button in the app once you've been assigned a driver. 📞

The driver will wait for a maximum of 5 minutes after arriving at the pick-up point. After this period, the driver may leave and report the customer's absence. ⏰

A fee of 5€ will be charged to cover the driver's travel distance and waiting time. This amount will be deducted from the payment method linked to your Poppy account. 💸

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