▶️ Starting your trip
Reserve a vehicle for free (15 min)
Open the Poppy app
Pick your ride and reserve it for free for 15 minutes, or prolong your reservation.
You can cancel anytime during this window at no cost (if your vehicle comes with a high-demand fee, this fee will be charged if you cancel your trip).
Check the car
Do a quick walk around
Report any visible damage directly in the app or send pictures via the in-app live chat
Unlock and go
Tap "Unlock" in the app
Do a quick check of the interior and report dirt or damage in the app
Buckle up and you're ready!
💡 Tip: Want to schedule your ride ahead of time? You can! Learn how to schedule a ride.
⏸️ Pausing your trip
Need a break during your trip? You can pause anytime—even outside of Poppy zones (just note, those stops are at your own expense).
Tap ‘Pause’ in the app
Make sure:
Engine is off
Gear is in 'P'
Doors and windows are fully closed
For vehicles with a physical key, place it back in the keyholder in the glove compartment
You are parked in a legal parking spot
To continue, just tap ‘Unlock’ again.
💰 Pause rates vary depending on the vehicle. Prices are visible in the app when you select your desired vehicle.
⏹️ Ending your trip
When you're done, return the vehicle to any legal parking spot within a Poppy zone and end the trip in the app.
Before you leave the vehicle:
🔒 Lock the car via the app
🧼 Make sure the interior is clean
👜 Take all personal items with you
💡 Turn off the lights and engine
🪟 Close all windows and doors
💥 Report any damages in the app
🅿️ Confirm it's parked legally
🚀 More things you can do
Going abroad? You can travel to neighboring countries. Check out-of-country info
Want to share the drive? Add a second driver easily! See how.
💸 Pricing, extra costs & insurance
Want to know more about how you're charged? View pricing details
Curious about potential extra costs? Read more here
Need info on what’s covered during your ride? Check insurance details
Need info on where to find insurance and registration documents? Read more here
💬 Need help on the go?
You can reach us directly through the app via live chat or by phone.
🧐 What is a 'Free test ride'?
If you received an email about a free test ride, it means you're invited to try out Poppy, completely free, for a short trip.
Here’s what you need to know:
🚗 What’s included?
30 minutes (includes both driving and pause time)
5 kilometers
No unlock fee
🕒 How long is it valid?
You have 3 days to claim your free test ride
Use it immediately if there's a vehicle nearby, or schedule a ride for later
📩 Reminders
We’ll remind you before your free test ride pass expires during your trip
💸 What happens after it expires?
Once your free test ride pass expires, the standard rate per minute applies