App issues can happen for a number of reasons, but most can be fixed with a few quick checks and steps.
Here are some common causes of app errors:
Payment method issues: Errors may be triggered by an expired card or insufficient funds.
✅ Solution: Check your payment method and update it if needed. Contact your bank if the issue persists.
Document verification problems: Incorrect or rejected documents like your driver’s license or selfie can cause issues.
✅ Solution: Make sure all submitted documents meet our requirements and try uploading again.
Bugs or glitches: Sometimes, the issue is on our side. Bugs may appear after a recent update or if you're using an outdated app version.
✅ Solution: Go to your app store and install the latest version of the app.
Ongoing updates: If you're using the app while we're releasing an update, you might encounter temporary errors or limited functionality.
✅ Solution: Wait a bit and try again later, we aim to minimize downtime.
💡 If there is a known issue on our side, we will notify you directly through a pop-up message in the app.
To troubleshoot general issues:
Restart the app: Close it completely and reopen it.
Reinstall the app: This ensures you're using the latest version with all current fixes.
Check for updates: Keep both the app and your phone's operating system updated.
Stay connected: Make sure your phone is connected to the internet, Bluetooth is enabled, and location permissions are turned on.
Log out and reboot: Log out, restart your phone, then log back in.
📩 Still experiencing issues? Take a screenshot of the error and contact our support team through the in-app live chat. We'll guide you through a fix or escalate it to our IT team if needed.