🛠️ Breakdown? Here’s what to do:
📞 Call us
Reach out to Poppy support immediately by swiping down on the vehicle screen in the app and tapping ‘Emergency! Call us’.
Our team will collect the details and arrange professional roadside assistance (e.g. through VAB).
💬 Want to request compensation?
If the breakdown caused inconvenience, you can ask for compensation:
Contact us via the in-app live chat
Share a brief explanation and any photos or documents
We’ll review your request as soon as possible.
💥 In case of an accident
✅ Step 1: Check for injuries
If someone is hurt or it’s a serious accident, call 112 immediately and stay at the scene until the authorities or our team say it’s okay to leave.
🚧 Step 2: Secure the area
If the car is still drivable, move it out of traffic.
Place the warning triangle to alert other road users.
📸 Step 3: Document the situation
Take clear photos of the damage, vehicles involved, and the scene
Fill in the European Accident Statement with the other party (if applicable)
📲 Step 4: Report the damage
In the app, go to Report Issue > Vehicle Damages
Then call our support team so we can help immediately
🛠️ Step 5: Need a tow?
If the vehicle can’t be driven, just call us, we’ll send help.
📨 Step 6: Send us the paperwork
Within 48 hours, send us:
The completed accident form
All photos you took
→ Submit these via the in-app live chat
⚠️ Important to know
You're liable?
If you’re at fault, you’ll be responsible for repair costs + a €50 admin fee (see our Terms & Conditions).
Act fast
The sooner you report it, the faster we can help you.
Electric vehicle involved?
Inform any emergency services that it’s an electric vehicle, this is crucial for their safety.