Your safety comes first. If the accident is serious or someone is hurt, call 112 immediately.

Stay at the scene until the police or our team tells you otherwise.

If the vehicle is still drivable, move it to a safe spot out of traffic.

Place the warning triangle to alert others.

Take clear photos of the damage, vehicles involved, and the accident scene.

Fill in the European Accident Statement form together with the other party (if applicable).

Open the app and go to Report Issue > Vehicle Damages.

Also call our support team directly so we can assist you right away.

If the car can’t be driven or you need roadside help, call us and we’ll arrange assistance.

Within 48 hours, send us:

Share these via the live chat in the app.

🔧 You're liable? If you're at fault, you’ll need to cover the repair costs + a €50 admin fee. → Full details are in our Terms & Conditions.

📞 Notify us quickly. The sooner we know, the sooner we can help.

⚡ Electric vehicle involved? Tell emergency responders that it’s an electric vehicle — this is important for their safety.