Poppy taxi drivers are thoroughly vetted through a double screening process, in partnership with TAXIVERTS, another company in the D'Ieteren group. This ensures that only the highest-rated drivers, with a minimum rating of 4.5/5, serve Poppy clients in Brussels. ⭐️ To maintain their position, drivers must consistently meet this rating, guaranteeing both safety and reliability. 💪 🚕
The vetting process includes several steps:
Drivers must have a certificate of competence, issued by the regional authorities.
They must possess a valid driver’s license. 🚗
A medical examination is required to ensure they are fit for duty. 🩺
Drivers must provide a Belgian ID card or residence card. 🪪
Each driver undergoes TAXIVERTS training, which includes a final exam to verify their knowledge and readiness. 🎓
Lastly, their language proficiency is verified to ensure effective communication with passengers.
Unlike other ride-hailing apps, which may not have rigorous driver screening, Poppy is committed to setting new standards in the industry. Poppy also holds its drivers accountable for punctuality and cancellations, with penalties in place to maintain high service standards. Customers can access a 24/7 helpline for any assistance needed during their ride. 📲