📱 Check your phone number
Ensure that you are logging in with the same phone number associated with your Poppy account. If you've changed your phone number, let us know!
Send us a selfie holding your driver's license + your old and current phone number through the in-app live chat, and we'll gladly update it for you.
🇧🇪 Provider outside Belgium
Sometimes providers outside of Belgium block our verification text messages. To verify if this is the case, reach out directly to your provider. If this issue keeps persisting, it might be better to change to a Belgian phone number.
❌ Provider blocking text messages
Your service provider might be blocking our text messages. To verify if this is the case, reach out directly to your provider and ask them to lift the blockade.
💬 None of the above? Contact us
If none of the reasons above seem to apply, don't worry! You can always contact us for assistance. Contact us through the in-app live chat, and we'll get things sorted out for you.