Poppy

How can I claim a compensation or a refund?

If you believe you are entitled to a compensation or a refund for any reason, please reach out to our support team through the in-app live chat.

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What information should I provide when requesting a refund?

When reaching out to us regarding a refund or a compensation, please include the following information to help us process your request more efficiently:

Your full name and e-mail address/phone number linked to your Poppy account

Details of the trip or situation, including dates and times

Any relevant documentation, such as parking tickets or receipts showing the amount, date, and time of payment, bank statements or payment confirmations from your banking app, or screenshots/downloaded PDFs of payment details. Photos of a photo may be rejected.

A detailed explanation of why you are requesting a refund or compensation

1. Your full name and e-mail address/phone number linked to your Poppy account
2. Details of the trip or situation, including dates and times
3. Any relevant documentation, such as parking tickets or receipts showing the amount, date, and time of payment, bank statements or payment confirmations from your banking app, or screenshots/downloaded PDFs of payment details. Photos of a photo may be rejected.
4. A detailed explanation of why you are requesting a refund or compensation

💡 Providing this information upfront will significantly speed up the review process.

A helpful guide on how to request a refund or compensation if you believe you're entitled to it.

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