How can I claim a compensation or a refund?
If you believe you are entitled to a compensation or a refund for any reason, please reach out to our support team through the in-app live chat.
What information should I provide when requesting a refund?
When reaching out to us regarding a refund or a compensation, please include the following information to help us process your request more efficiently:
Your full name and e-mail address/phone number linked to your Poppy account
Details of the trip or situation, including dates and times
Any relevant documentation, such as receipts or screenshots
A detailed explanation of why you are requesting a refund or compensation
💡 Providing this information upfront will significantly speed up the review process.