🛡️ What are your options?
When you use a Poppy, you can pay per minute, per kilometer or buy a pass. But what happens if something goes wrong, like a scratch, dent, or accident? That’s where protection comes in.
You can choose from three types of protection packages, depending on how much you want:
1. Basic Protection
✅ Free of charge
⚠️ If there’s damage, you could pay up to €5,000 for cars and €6,000 for vans, depending on the vehicle (visible in the app)
2. Plus Protection
💶 A small fee per hour
After 5 hours, you just pay the day price
In case of damage, your own risk is reduced by 60% compared to the Basic Protection
Available after min. 2 trips
👍 Best balance between price and protection
🛠️ Less stress if something happens
3. Premium Protection (maximum protection)
💸 Higher fee per hour
After 5 hours, you also just pay the day price
In case of damage, your own risk is 0 (subject to conditions, see below).
Minimum 23 years old
Available after min. 5 trips
🚀 Great for extra peace of mind
🛡️ You pay the least if something goes wrong
🧾 What does your 'own risk' mean?
It’s the amount you have to pay if there’s damage to the vehicle.
The better your protection package, the less you’ll need to pay out of your own pocket.
💳 What if you bought a pass?
If you bought a pass, here’s how it works:
You’ll pay the hourly protection rate if your pass is under 5 hours
If your pass lasts more than 5 hours, you’ll automatically pay the daily protection rate
If you have a day pass or a multi-day pass, you’ll pay the daily protection rate for each day your pass covers
🗓️ What if you have an active subscription?
Protection is not included in your subscription. You still have to select a protection package before starting each trip. You do have:
10% off of every protection type with a Cherry subscription
20% off of every protection type with a Ruby subscription
30% off of every protection type with a Fire subscription
💰 How do I view protection package prices and coverage?
When you select a vehicle in the app, you'll see the exact cost of each protection package based on that specific vehicle. You have to select your preferred protection package during the reservation process.
Protection package prices depends on the vehicle tier. For example, S-tier cars have lower repair costs, while vans and larger vehicles are more expensive to repair, so protection for them costs more.
Despite the price differences, the protection structure is the same for all vehicles:
Protection Plus: Lowers your own risk to 60% of the Basic protection amount
Protection Premium: Eliminates your own risk entirely (0 deductible)
Once you select your protection package and reserve a vehicle, the protection is automatically applied and the cost is added to your invoice. If you have credits available, they’ll be used first to cover your trip and protection charges.
💡 Your protection may not apply if:
You don't report and send us the accident statement correctly (within 48 hours via the app, with photos)
The damage is caused intentionally or through gross negligence (e.g., using the wrong fuel, misuse)
You drive under the influence of alcohol or drugs, or commit serious traffic violations (e.g., speeding, running a red light)
Someone else drives the vehicle
Theft occurred as a result of non-compliance with rules.
You leave the car unlocked or the keys inside, resulting in theft
You fail to end your trip properly (e.g., outside the allowed zone or without locking the car via the app)
You ignore technical issues (like engine or battery warnings)
You provide false information or fail to report damage
🔔 Important information:
You must select your protection package before reserving a vehicle
You’re chosen protection is charged for every hour you start, even if you don’t use the full hour
Poppy does not cover the loss of personal belongings left inside the vehicle