When you reach out to usâby email, chat or phoneâyou're talking to real humans who genuinely want to get you going again. We'll always do our best to respond with kindness, clarity and a smile (yes, even over the phone).
Sometimes we may need a little extra time to investigate what happened with your trip or your car. We might also ask a few follow-up questions along the way. Thank you in advance for your patience and for sticking with us while we piece things together. It helps us give you the right answer instead of the fast-but-wrong one.
đ¤ How we like to roll at Poppy Customer Service
To keep conversations smooth and helpful, we ask everyone to bring the same good vibes. That means:
Keeping things respectful, even when the situation is frustrating
Giving us the space to look into your case properly
Answering our questions so we can solve your issue faster
Being kind to the people on the other endâthey're here to help, promise!
đ A welcoming and tolerant atmosphere
We're all for friendly chats, of course. So, if we are to have an open discussion with you, there are a few things that don't belong in our conversations:
Racism, sexism or any kind of discrimination
Insults, harassment or personal attacks
Aggressive or threatening behavior
If that happens, we may have to pause or end the conversation. Not fun for anyone, so let's keep things positive.
Why it matters?
A little kindness goes a long way. When we communicate openly and respectfully, we'll find answers quickerâand make the whole experience smoother.
Thanks for helping us keep our corner of the world friendly and fair.
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â ď¸ We are committed to providing helpful support and expect the same in return. We do not tolerate racism, sexism, discrimination, insults, harassment, or aggressive/threatening behavior. Conversations involving such behavior may be ended immediately, and users may face service suspensions.