Scheduled rides allow you to book a vehicle in advance, ensuring it’s there when you need it the most! You can book between 1 month and 10 hours in advance. 🗓️
To schedule your ride:
Tap the 'Schedule Ride' button (see image below).
Choose your location, time, and vehicle category.
Select the pass that fits the duration and distance of your trip and confirm.
Pick up your Poppy at the chosen time and location.
💡 Things to keep in mind:
Cancellation policy: Cancel for free up to 10 hours before; after that, your pass is refunded, but the delivery fee will be charged.
Pickup window: The vehicle is ready 30 minutes before and available up to 3 hours after the scheduled time.
Modifications: Change the time or location up to 10 hours before. The pass can only be replaced after the trip has started.
Availability: Scheduled rides are available in Brussels and Antwerp, and at Zaventem Airport, but not in Wijnegem or Mortsel.
Price: A €9 delivery fee applies, deducted with your pass. Any available credits will be used first.
Vehicle: Scheduled rides are available for cars in both Antwerp and Brussels, but you can only schedule a ride with a van in Brussels.
⚠️ Important info:
Be mindful of time zone differences when booking. The app operates on Central European Time (UTC+01:00).
Scheduled rides are only available on personal Poppy accounts, not business accounts.