Hour and day passes are a great way to plan your trip with more control over time and cost.
How to purchase a pass:
Discover pass options
Swipe up in the app to enter your trip’s duration and distance. If a pass fits your plan, the app will suggest one. You can also tap ‘Discover all passes’ to explore all available options.
Select and purchase
Tap on the pass to view the details and confirm your purchase. Payment is handled automatically through your linked payment method. Your pass will activate once your trip begins.
⚠️ Before purchasing, make sure to select the correct vehicle tier, as pass prices vary by tier:
L-tier Pass: Use on S, M, and L vehicles (maximum flexibility).
M-tier Pass: Use on M and S vehicles.
S-tier Pass: Use only on S vehicles.
Replacing a pass during your trip:
Yes, you can replace your hour or day pass even after your trip has started.
Just tap ‘Replace Pass’ in the app.
Your current pass will be canceled.
The difference in price with the new pass will be charged or refunded and become active immediately.
Time and kilometers already used will carry over to your new pass.
Your invoice will reflect the pass that’s active at the end of your trip.
⚠️ If your pass was already used for an ended trip, it can’t be replaced anymore.
Cancelling a pass before your trip:
If you cancel your pass before your trip begins, you’ll get a full refund automatically.
What if you don’t use the full pass?
Passes are valid for multiple trips, so even if you don’t use all the time or kilometers on your first trip, you can still benefit from it later.
However, once a pass is activated:
Time continues to run, even if your trip is paused or ended temporarily.
Partial refunds are not possible for unused time or kilometers.
Going over your pass limits?
If you exceed your pass's time or distance, here’s what happens:
Extra time: You’ll be charged per minute after the included time runs out.
Extra distance: You’ll be charged per kilometer beyond your limit.
You’ll get a notification 2 hours before your pass expires, so you have time to replace it or end your trip inside a Poppy zone.
⚠️ Only one pass can be active per trip. Passes can’t be stacked.
A "day fee" and a "day pass" are two different things:
A day fee is automatically charged once you reach a cape while driving without an hour/day pass. This is to prevent you from paying more than necessary. The standard day fee includes 100km and the price varies depending on which vehicle tier you have chosen.
A day pass is a pass that you can purchase in the app yourself.