🔑 How to unlock our vans:
To start a van, you’ll need to remove the physical key from the keyholder inside the glove compartment. When you pause or end your trip, you have to return the key to the keyholder.
Having trouble returning the key?
If you're having difficulty putting the key back, try inserting it again with a slight adjustment. A small change in angle or movement often helps!
Lost the key?
If you’ve lost the key, let us know right away. During your trip, you can reach our customer support via the live chat in the app.