Understanding the pre-auth charge:
When you start a trip with a Poppy car or van, a temporary hold, called a pre-auth charge, may appear on your account.
Here’s a simple breakdown:
What is a pre-auth charge?
A pre-auth charge is a temporary hold to confirm your payment method. It’s not an actual deduction, just a reservation.
How it works:
At the start: A hold is placed—€20 for S-tier cars and €50 for M/L-tier cars and vans.
At the end:
If the trip costs less, only the trip cost is charged, and the rest is released.
If it costs more, the pre-auth amount is used, and any extra is charged.
Timing and refunds:
The hold is released based on your bank's processing time, which can vary.
These checks happen randomly for security.