General FAQ
79 articles
How to start, pause and end your Poppy trip
Having trouble starting, unlocking or ending your Poppy trip?
Car models and specifics
Van models and specifics
What are vehicle tiers?
What equipment is in the vehicles?
Are there vehicles that require a physical key?
The car says 'key not detected', what now?
Can I schedule a ride in advance?
Can I add a second driver to my trip?
Is it possible to change vehicles during a trip?
You can't reserve a vehicle from the M or L tier, what now?
You can’t find your Poppy, what now?
My Poppy got stolen, what now?
What do I have to do if the car is not clean?
What if the app is not working or showing an error message?
What will I pay, and what’s included?
When should I choose to pay per minute or per kilometer?
How to use, earn, and track your Poppy credits
Why did Poppy charge a pre-authentication fee?
What causes certain vehicles to have a discount or surge fee?
What's included in the price?
What is the difference between a day fee and a day pass?
How can I buy hour/day passes?
Can I still replace my hour/day pass after starting my rental?
Understand your invoice
I did not use up all my time/km’s in my pass, will I be refunded?
How do I buy a monthly subscription?
How can I cancel my monthly subscription?
Does Poppy offer a solution for businesses?
How can I create a Poppy Business account?
How do I manage my Poppy Business account?
How does the pricing vary between a personal and a business account?
What payment methods are accepted for Poppy Business, and how do I update mine?
How to drive on your business account?
How can I add or remove users from my business account? Is there a limit to the number of users?
Can I track the usage of my team members?
How does Poppy ensure the privacy and security of my business data?