Did you know you can charge a Poppy for free? There's no charge for the session, and the time spent on a fast charger is also free.
💡 If you charge a car above 80% battery, you'll earn credits for your next trip. 🎉
How to charge:
Find a charging station on the map in the app.
Park at the station and select the correct connector.
If the station doesn’t provide a cable, use the one from the car’s trunk.
Plug in the cable, confirm on the app, and the charging session will begin.
After the charging session starts:
Finish your trip in the Poppy zone at a slow charger.
If you're using a fast charger, pause your trip. You won’t be charged for the charging time.
How to disconnect:
Unlock the vehicle.
Unplug the cable from the car.
🔌 Having trouble disconnecting the cable?
If the cable doesn’t detach, don’t force it. Try unlocking the car again using the central locking button on the door or dashboard. Don’t forget to put the cable back in the trunk if you used the one from the car.
If you charge at a non-partner station:
In Belgium: No refunds for non-partner charging stations.
In Germany & Netherlands: Cover the cost and email us the receipt at '[email protected]' for a refund on your Poppy account.
In France: Cover the cost and email us the receipt at '[email protected]' for a refund on your linked payment method.
⚠️ Important:
The app will confirm automatically when charging is complete. You'll receive reward credits that will be applied to your next trip.
If the autonomy of the vehicle drops below 35 km of range, you must recharge. If you end your trip with less than 35 km of autonomy, you’ll be responsible for all towing and charging costs.