🔋 Can I refuel or charge a Poppy for free?
Yes! Poppy offers free refueling at partner stations, which you can find in the app by selecting the 'Fuel' option. These stations are clearly marked and easy to reach.
⛽ How to refuel a Poppy
Open the app and tap 'Fuel' to view partner stations nearby.
Drive to a partner station of your choice.
Select the pump number in the app, you’ll have 90 seconds to begin fueling.
Fuel up, no need to pay or use a card.
Return the nozzle, check the app for confirmation, and enjoy the rest of your ride!
💡 Bonus: If the fuel level was below 40% before refueling, you'll earn credits for your next trip. These will appear in your app automatically.
⚠️ Important information
Only use partner stations to get free fuel and earn credits.
If fuel level drops below 35 km of range, you must refuel before ending your trip.
Ending your trip with less than 35 km will make you responsible for any towing or charging costs.
❗ What if I use a non-partner station?
Belgium, Germany, Netherlands:
No reimbursements for non-partnerstations.
France:
Pay, then send the receipt via the in-app live chat to get a refund on your linked payment method.
🚗 Troubleshooting
Fueling timeout:
If you miss the 90-second window after selecting the pump, simply try again in the app.
Wrong fuel type:
Turn off the engine immediately and contact customer support via the in-app live chat. Driving after misfuelling may lead to severe damage.
💰 How do I pay?
You don’t! 🚀
All fuel sessions at partner stations are 100% free. No tickets, cards, or payments are required, it’s all handled through the app.