Did you know you can refuel for free during your Poppy trip? Just use one of our partner gas stations, easily found in the app, and fuel up at no cost.
💡 As a bonus, you'll earn credits for your next trip (they'll appear in your app soon after refueling). 🎉
Free refueling is available only at partner stations, which are shown in the app when you select the refuel option.
How to refuel with the Poppy app:
In the app, select the 'Fuel' option to see a list of partner stations.
Drive to your chosen gas station.
Select the pump number. You have 90 seconds to start fueling. If you miss it, you can try again!
After fueling, just return the nozzle and continue your trip—no payment needed.
Enjoy the ride and your credits! ✨
If you refuel at a non-partner station:
In Belgium: No refunds for non-partner gas stations.
In Germany & Netherlands: Cover the cost and email us the receipt at '[email protected]' for a refund on your Poppy account.
In France: Cover the cost and email us the receipt at '[email protected]' for a refund on your linked payment method.
⛽️ Filled up the wrong fuel?
Turn off the ignition immediately and call customer support. Driving with the wrong fuel causes serious damage. Kindly note that we will charge you for the towing costs as well as all costs for the damage incurred plus a handling fee.
⚠️ Important:
Once refueling is done, the app confirms it automatically. Your credits will apply to your next trip.
If the fuel level or charge drops below 35 km of range, you must refuel or recharge. Ending your trip below 35 km will make you responsible for any towing, refueling, or recharging costs.