Why does Poppy charge administrative fees? š§
When a fine or additional cost comes in related to your trip, our admin team gets to work; contacting authorities, processing the paperwork, and making sure everything gets linked to the right account. That takes time and resources, which is what the administrative fee covers.
One thing to know: the administrative fee is separate from the fine itself. The fine comes directly from the issuing authority, with its own payment instructions, sent to your home address or email.
What does the administrative fee cover? š
The fee compensates our admin team for the work involved, which includes:
Communicating with authorities to retrieve or verify details about the fine.
Processing the fine and linking it correctly to your account.
Letting you know about the fine and what you need to do next.
Handling follow-ups if a fine goes unpaid and a reminder arrives from the authorities.
Opening, scanning, and identifying the responsible user, the behind-the-scenes work that keeps things running.
When is the administrative fee charged? šļø
A ā¬20 administrative fee applies the first time we forward a traffic or parking fine to you.
A ā¬35 administrative fee applies if the fine goes unpaid and we receive a reminder from the authorities, this covers the extra work involved.
These amounts are charged to the payment method linked to your Poppy account.
Can I dispute a charge?
Yes. Once Poppy communicates a cost to you, by email or via the app, you have 7 calendar days to raise a dispute. If no dispute is received within that window, the amount is considered accepted.
If you believe a charge has been applied incorrectly, reach out to our support team as soon as possible through the app or at [email protected].
What if the fine itself gets cancelled?
If the issuing authority cancels the underlying fine, you can request a refund of the corresponding administrative fee by sharing the official cancellation confirmation with us. We'll process this once we've verified the documentation.
Note: Poppy doesn't handle refunds for fines paid directly to external authorities (e.g., a municipality). For those, you'd need to contact the issuing authority directly.
How to avoid additional fees
A few simple steps go a long way:
Pay fines promptly once you receive the notice.
Follow the payment instructions included with the fine.
Contact the issuing authority directly if you think a fine was issued in error, they're the right point of contact for disputes about the fine itself.