Why does Poppy charge administrative fees? 🧐
At Poppy, we strive to ensure a smooth and efficient experience for all users. When a fine or additional cost is issued related to your trip, our administrative team takes care of handling the necessary steps. To cover the time and resources involved in this process, we apply an administrative fee.
What does the administrative fee cover? 🔎
The administrative fee compensates for the work of our Admin team, which includes:
Communicating with the authorities to retrieve or verify details about the fine or cost.
Processing the fine or cost and ensuring it is correctly linked to your account.
Informing you about the fine or cost and the necessary payment details.
Handling follow-ups and reminders if the fine remains unpaid, to prevent further penalties.
When is the administrative fee charged? 🗓️
The first administrative fee is applied when we initially charge a fine or cost to your account.
If the fine or cost is not paid on time and we receive a reminder from the authorities, an additional administrative fee will be charged to cover the extra processing work.
By applying these fees, we ensure that fines and costs are handled efficiently while keeping Poppy’s services running smoothly for all users.