If you've decided to part ways with your Poppy account, we've made the process simple. Just follow these steps:
Head to the ‘profile’ section in the app in the bottom right corner.
Click on the toothed wheel icon in the upper right corner.
Go to 'My data & conditions' and click on 'Request account deletion'.
We'll deactivate your account promptly, making sure it's no longer accessible. For legal reasons, we’ll retain your data for 1 year, in case of any outstanding matters related to your account.
💡 Important:
After 1 year, all your data will be permanently deleted.
This one-year period allows us to resolve any fines or unpaid invoices tied to your account.
⏸️ Just taking a break?
You can keep your Poppy account without any fees, even if you’re not using our services. As long as you're inactive, there will be no charges.
⚠️ We’re here to help! If you have questions or need guidance, email us at '[email protected]'. Thanks for being part of the Poppy community!