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Understand your invoice

Not sure what each item on your invoice means? Here's a simple breakdown of the terms you may come across.

Updated over 3 weeks ago

🔓 Unlock

When you unlock a vehicle, a small fee is applied based on the type of vehicle.
If you’ve purchased a pass, this fee is already included in the price.


🚗 Moving

You are charged for either the minutes or kilometers you drive.
⚠️ Extra charges may apply if you exceed the time or distance included in your pass.
With a pass, some of these charges may appear as discounted or removed.


⏸️ Stopping

Pausing your trip comes with a per-minute fee. This applies anytime your trip is paused but not ended.


📏 Kilometers

This shows how many kilometers you drove, and the cost if you’re on a kilometer-based rate.


🛡️ Insurance Plus / Premium

Indicates which insurance level you selected for your trip.


💸 Day fee

This fee limits how much you pay in a day, depending on your chosen rate:

  • Pay-per-minute (no pass): A cap is applied once your total reaches a set amount (varies by vehicle type). It replaces charges for driving and pausing.

  • Pay-per-kilometer (no pass): If your paused minutes exceed a set amount, a capped day fee replaces paused minute charges.

All Day Fees include 100 km, and the rate depends on the vehicle tier.


🗓️ Booking

Covers the time you reserved the vehicle.
If you go beyond your free reservation window, the extra charges will appear here (based on your loyalty tier).


📍 Drop-off fee (Antwerp Satellite Zone)

An extra charge applies when you end your trip in one of the Antwerp satellite zones.
📱 Visible in the app.


🕒 Standstill

For pay-per-kilometer users: if your vehicle remains still for more than 10 minutes (without pausing), you’ll be charged 1 km for every 10 minutes of standstill.


💰 Credits

The amount of your invoice paid using available Poppy credits from your account.


🚀 Overmileage

If you drive more than your pass includes (or more than 100 km under a Day Fee), you'll be charged per extra kilometer.
💡 The rate depends on the vehicle type.


✈️ Airport tax

Trips starting or ending at our available Belgian airports include a pick-up or drop-off fee.
💡 The fee amount varies by airport.


🧾 Processing Fee

This covers admin costs when handling fines, penalties, or other extra charges.


🚚 Delivery fee car

When you schedule a vehicle delivery to a specific location and time, this fee is added to your invoice.


🌍 Out of country fee

Driving into neighboring countries? This fee applies once per trip, regardless of how many borders you cross.


📈 Surge

If you select a vehicle in a high-demand zone, a surge fee may apply. This will be shown on your invoice.


🔁 Recalculated trip

If you disputed a charge and we adjusted your invoice, you’ll see this term for the recalculated total.


📞 Need more help? Contact us via the Help section in the app and start a live chat with our support team. We’re here to assist you!

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