🔓 Unlock
When you unlock a vehicle, a small fee is applied based on the type of vehicle.
✅ If you’ve purchased a pass, this fee is already included in the price.
🚗 Moving
You are charged for either the minutes or kilometers you drive.
⚠️ Extra charges may apply if you exceed the time or distance included in your pass.
✅ With a pass, some of these charges may appear as discounted or removed.
⏸️ Stopping
Pausing your trip comes with a per-minute fee. This applies anytime your trip is paused but not ended.
📏 Kilometers
This shows how many kilometers you drove, and the cost if you’re on a kilometer-based rate.
🛡️ Insurance Plus / Premium
Indicates which insurance level you selected for your trip.
💸 Day fee
This fee limits how much you pay in a day, depending on your chosen rate:
Pay-per-minute (no pass): A cap is applied once your total reaches a set amount (varies by vehicle type). It replaces charges for driving and pausing.
Pay-per-kilometer (no pass): If your paused minutes exceed a set amount, a capped day fee replaces paused minute charges.
✅ All Day Fees include 100 km, and the rate depends on the vehicle tier.
🗓️ Booking
Covers the time you reserved the vehicle.
✅ If you go beyond your free reservation window, the extra charges will appear here (based on your loyalty tier).
📍 Drop-off fee (Antwerp Satellite Zone)
An extra charge applies when you end your trip in one of the Antwerp satellite zones.
📱 Visible in the app.
🕒 Standstill
For pay-per-kilometer users: if your vehicle remains still for more than 10 minutes (without pausing), you’ll be charged 1 km for every 10 minutes of standstill.
💰 Credits
The amount of your invoice paid using available Poppy credits from your account.
🚀 Overmileage
If you drive more than your pass includes (or more than 100 km under a Day Fee), you'll be charged per extra kilometer.
💡 The rate depends on the vehicle type.
✈️ Airport tax
Trips starting or ending at our available Belgian airports include a pick-up or drop-off fee.
💡 The fee amount varies by airport.
🧾 Processing Fee
This covers admin costs when handling fines, penalties, or other extra charges.
🚚 Delivery fee car
When you schedule a vehicle delivery to a specific location and time, this fee is added to your invoice.
🌍 Out of country fee
Driving into neighboring countries? This fee applies once per trip, regardless of how many borders you cross.
📈 Surge
If you select a vehicle in a high-demand zone, a surge fee may apply. This will be shown on your invoice.
🔁 Recalculated trip
If you disputed a charge and we adjusted your invoice, you’ll see this term for the recalculated total.
📞 Need more help? Contact us via the Help section in the app and start a live chat with our support team. We’re here to assist you!