Understand your invoice

Unlock fee:
When you unlock a vehicle, there's a small fee, which varies depending on the type of vehicle you use.
If you purchase a pass, the unlock fee is already included in the price.
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Riding:
The price is based on the number of minutes or kilometers you drive, and always gets rounded up, depending on your choice. You may also incur charges if you exceed the included time in your pass.
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Paused trip:
The fee for pausing your trip is charged per minute.
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Standstill:
​If you're on the 'pay-per-kilometer' rate and your vehicle remains stationed for 10 minutes, without pausing your trip, you'll be charged for 1 kilometer for every 10 minutes of standing still.
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Day fee:
​If you're on the 'pay-per-minute' rate, and If you're driving without a pass, a day fee is a cap that will be automatically charged once your total reaches a certain amount per vehicle tier, replacing the regular riding and paused minutes.
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​If you're on the 'pay-per-kilometer' rate, and driving without a pass, a day fee is a cap that will be automatically charged once your exceed 49€ in paused minutes, replacing the regular paused minutes.
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This is to ensure you don't pay more than necessary. The standard day fee includes 100km, and the price varies based on the tier of vehicle you've selected.
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Credits:
The portion of your invoice covered by the Poppy credits available in your Poppy account.
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Reservation fee:
The fee for the duration you've kept the vehicle reserved, depending on your loyalty tier.
If you extend your free reservation time, you'll notice this term on your invoice along with the corresponding extra charges.
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Overmileage:
​If you go beyond the included kilometers in your pass or exceed the 100 km included in the 'Day fee' when driving without a pass, you'll incur 'overmileage' charges.
These charges are calculated per extra kilometer driven and vary depending on the vehicle tier you're using.
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Airport fee:
​When you start or end your trip at one of our parking spots at Belgian airports, you'll incur a pick-up or drop-off fee. The amount of this fee varies depending on the airport where you start or end your Poppy trip.
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Insurance Plus:
​Before beginning your trip on the 'pay-per-minute/kilometer' rate, you have the option to add 'insurance plus'. This additional insurance reduces the deductible by half in the event of an incident (depending on the circumstances). When purchasing a pass or subscription, 'insurance plus' is automatically included.