Poppy automatically charges your linked payment method through the app. If a payment fails, donāt worry, hereās what to do:
š³ Check your payment method
Make sure your payment method is still valid and that there are enough funds available.
š Update if needed
If your card has expired, been replaced, or is no longer valid, update it in the app via Profile > Settings (āļø) > Payments. If the update doesnāt take effect immediately, try signing out of the app, signing back in, and retrying the update from Settings ā Payments.
ā³No need to retry manually
Once your payment method is updated, the system will automatically try again. However, if the issue is related to fraud flags or card limits, you may need to contact your bank before the retry can succeed.
š Need help updating your payment method or want to know which ones are accepted? Check out our full article here.