💳 What are interval payments?
Interval payments are charges applied while your trip is ongoing.
We charge each time your usage exceeds €100
With a prepaid package, you’ll only be charged an interval payment if your package runs out and you drive for more than €100 extra
Every interval payment is deducted from your final invoice, so you never pay twice
🤔 Why do we charge interval payments?
We use interval payments to:
Check that funds are available on your linked payment method
Reduce the risk of unpaid invoices
Protect our vehicles from misuse
⏰ When are interval payments charged?
Interval payments are automatically charged on the payment method linked to your Poppy account.
Trips on the 'Pay as you go' rate: Each time you cross the €100 threshold
Trips on a Prepaid Package: you’ll only be charged an interval payment if your package runs out and you drive for more than €100 extra
❌ What happens if an interval payment fails?
If we cannot process a payment:
You’ll receive multiple alerts via the app, sms and email
If the payment still fails, we are required to pause or even end your trip until the payment is made
This keeps our vehicles safe and ensures fairness for all users.
🧑💻 Need help with interval payments?
Contact our support team directly via the in app chat, we’ll guide you through it.