đ° How to buy a subscription
Open the Poppy app on your phone.
Tap on 'Profile' at the bottom right corner of your screen.
Select âSubscriptionsâ.
Tap on a plan to see all its details, benefits, and discounts.
Follow the steps to subscribe and pay.
Subscription benefits include additional advantages for pay-per-minute and pay-per-kilometer rides, providing cost savings and flexibility for frequent users.
Once confirmed, your subscription is active, enjoy the perks!
And remember, you can cancel anytime.
â How to cancel your subscription
Tap on 'Profile' and go to âSubscriptionsâ.
Tap your active subscription.
Select âCancel Subscriptionâ.
If you cancel your subscription, it will also stop any automatic renewals.
Your subscription will remain active until the next billing date, but no further charges will be made.
If a second subscription or pass is purchased, the previously active pass may automatically be canceled, and a refund will be credited to your original payment method.
â Do your subscription discounts apply when you purchase a pass?
No, when you purchase a pass, only the pass will be active on your trip. Your subscription benefits are only active on pay-per-minute or pay-per-kilometer trips.
In case of overlapping purchases, the original pass will be automatically canceled, and a refund will be issued to the original payment method.
đĄ Find all our subscriptions, their benefits, and pricing in the app.
Understanding Poppy Ride Types
How to Update Your Payment Details in Poppy
Resolving Overcharge Issues in the Poppy App
Refund Processing Timeline
Refunds for canceled subscriptions or passes typically appear within the timeframe determined by your financial institution.