Poppy

A simple guide to understanding Poppy’s pricing, what’s included, and what to expect before, during, and after your trip.

What will you pay, and what’s included?

At Poppy, you decide how you want to pay: per minute or per kilometer, so you always get the best value for your trip.

When should you choose pay-per-minute or pay-per-kilometer?

An explanatory article on dynamic pricing and how the price of your trip may be adjusted based of realtime demand in different areas

What causes certain vehicles to have a discount or surge fee?

Here’s everything you need to know about buying, using, replacing, or getting refunded for a pass.

How do you buy, use, replace or get refunded for a pass?

Learn how to easily manage your Poppy monthly subscription, from purchase to cancellation.

How do you buy or cancel a monthly subscription?

Learn how to earn, use, and track your Poppy credits, plus where to find your balance and other details in the app.

How to use, earn, and track your Poppy credits

Additional charges or administrative fines may apply. Here is an overview of when this might happen and what the associated costs are.

Can any other charges apply?

💰 Pricing, Passes & Subscriptions

Find answers and get help from Intercom Support and Community Experts

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