Keeping personal belongings secure is your own responsibility. Our team does not perform manual retrievals. We do not refund booking or unlock fees. Items must remain in the vehicle and will not be stored at our office or warehouse.
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𧳠If you lost something:
Scenario 1: The vehicle is available
Go to your Profile > My Trips in the app.
Select the trip where you left your item.
Tap "Book this vehicle again" or click the license plate link.
If the vehicle is free on the map, reserve it immediately to go and collect your belongings.
Note: Check the vehicle carefully. It's possible that another driver found it and placed it somewhere else than where you thought you'd left it.
Scenario 2: The vehicle is currently unavailable
We will watch the vehicle and send you a push notification the moment it comes available again.
Silver loyalty tier or higher? Set a radar for up to 24 hours. Toggle the switch to automatically reserve it.
Note: If the vehicle remains unavailable after 24 hours, please reach out to our Customer Support.
đ If you found something:
Thank you for helping out!
Tap 'Report Issue' in the app.
Select 'Found personal belongings'.
Choose the correct category from the dropdown, describe the item and take a photo.
Leave the item safely in the glove compartment (or the trunk for bigger items) so the owner can retrieve it.
If we terminate your trip and pick up the vehicle that contained your belongings, please contact our Customer Support.