What you’ll pay:
Poppy’s prices vary depending on the vehicle tier (S, M, or L). You’ll find all real-time rates in the app.
This includes:
Reservation/scheduled rides fees
Airport fees
Surge fees or discounted vehicles
Unlocking costs
Pay-per-minute and per-kilometer rates
Pause (stopover) costs
Pass and subscription prices
Insurance prices
What’s included in your trip:
✅ 100 km included
If you’re driving without a pass and go over the included time or distance, a day fee is automatically applied. This fee includes 100 km, helping avoid surprise charges.
✅ Free parking in Poppy zones
You can park for free:
- Anywhere legally inside the Poppy zones (Antwerp, Brussels)
- In partner parkings shown in the app with a 'P' logo
✅ Fuel or charging
Fuel and charging are included when done at partner stations (shown in the app). No extra fees apply.
✅ Maintenance
Every ride includes maintenance, so you can count on a clean, safe, and well-functioning vehicle every time.
✅ No subscription or registration fees
You pay only for what you use. 🎉
Additional costs to know:
⚠️ Extra kilometers
If you drive more than 100 km a per-kilometer fee applies, depending on your vehicle tier.
⚠️ Unpaused standstill time
If your vehicle remains inactive for over 10 minutes without using "Pause", it will count as if you drove a kilometer, and you’ll be charged accordingly.
⚠️ Stopovers
Pause your trip legally and safely, parking is free within the Poppy zone and at your own expense outside. Use the Pause button to avoid unwanted charges.
⚠️ Airport fee
Airport pickups or drop-offs include a small added fee.
⚠️ Satellite zones
Starting a trip from a satellite zone is free. Ending your trip there adds a fee.
⚠️ Surge fee
In high-demand areas or during busy times, a surge fee may apply, this will always be clearly shown in the app. In low-demand areas, you may also find discounts on vehicles, which are just as clearly indicated.
⚠️ Insurance
Before reserving a vehicle, you’ll need to select your preferred insurance type. The cost will be added to your final invoice.
💡 All these costs are clearly indicated in the app.
Day fee vs. day pass:
Day fee: Applied automatically if you go beyond normal usage; includes 100 km.
Day/hour pass: Purchase these ahead of time for fixed time/distance at a better rate.
🚗 Holding a car longer than 24 hours without a pass? Poppy might reach out or end the rental if no action is taken. Purchase a pass to avoid this.
Pre-authorization charges explained:
When you start a trip, Poppy may place a temporary hold on your payment method to confirm it's validity. This is not a payment, just a reservation.
At the end of your trip:
If your trip costs less, only the correct amount is charged, the rest is released.
If it costs more, the amount + the extra is charged.
🕒 Refund times depend on your bank, but the hold usually disappears within a few days. These checks are random and for security purposes.