🛡️ Insurances explained, what are your options?
When you use a Poppy, you can pay per minute, per kilometer or buy a pass. But what happens if something goes wrong — like a scratch, dent, or accident? That’s where insurance comes in.
You can choose from three types of insurance, depending on how much protection you want:
1. Basic insurance
✅ Free of charge.
⚠️ If there’s damage, you pay the full deductible — up to €5,000 for cars and €6,000 for vans, depending on the vehicle (visible in the app).
💸 High risk: expensive if anything goes wrong.
2. Insurance Plus
💶 A small fee per hour
After 5 hours, you just pay the day price
If there’s damage, your deductible is cut in half vs. Basic insurance.
👍 Good balance between price and protection
🛠️ Less stress if something happens
3. Insurance Premium (maximum protection)
💸 Higher fee per hour
After 5 hours, you also just pay the day price
If there’s damage, your deductible is only 25% of the Basic insurance amount.
🚀 Best for peace of mind
🛡️ You pay the least if something goes wrong
🧾 What’s a “Franchise” (or Deductible)?
It’s the amount you have to pay if there’s damage to the vehicle.
The better your insurance, the less you’ll need to pay out of your own pocket.
💳 What if you bought a pass?
If you bought a pass, here’s how it works:
You’ll pay the hourly insurance rate if your pass is under 5 hours.
If your pass lasts more than 5 hours, you’ll automatically pay the daily insurance rate.
If you have a day pass or a multi-day pass, you’ll pay the daily insurance rate for each day your pass covers.
🗓️ What if you have an active subscription?
Insurance is not included in your subscription. You still have to select an insurance type before starting each trip.
💰 Where can I see the prices for each insurance type?
When you select a vehicle in the app, you’ll see exactly how much each insurance option will cost for that specific vehicle.
Insurance prices depend on the vehicle you choose. S-tier cars are cheaper to repair, while vans and larger vehicles come with higher repair costs.
That said, the insurance structure stays the same across all vehicles:
Insurance Plus: Reduces your deductible to 50% of the Basic insurance amount
Insurance Premium: Reduces your deductible to 25% of the Basic insurance amount
🔔 Important information:
You must select your insurance type before starting your trip.
Poppy does not cover the loss of personal belongings left inside the vehicles