Poppy

Poppy FAQ

What is Poppy and why should you  use it?

🚗 About Poppy

Sign up for Poppy in minutes! Here's what you need, how it works, and who’s eligible to start driving.

How do you sign up for Poppy, and what do you need?

Running into trouble while signing up? here’s a simple guide to help you through common problems and what to do next.

Having trouble registering or verifying your Poppy account?

How do you delete your Poppy account?

📝 Registration & Account

Learn how to add, update, or fix your payment method in the Poppy app. Supported methods, common issues, and solutions included.

What payment methods are supported, and how can you add or update yours?

Invoice payment failed? Here’s how to fix it.

The payment of your invoice failed, what now?

Not sure what each item on your invoice means? Here's a simple breakdown of the terms you may come across.

Understand your invoice

You can easily access and download invoices for all your trips, passes, and subscriptions directly in the app.

Where can you find and download your invoices?

💳 Payments & Invoices

Quick guide to starting, pausing, and ending your Poppy trip, plus common issues and how to solve them.

How to start, pause and end your Poppy trip

Details on all our car models and their specifications.

Car models and specifics

Details on all our van models, their specifications, and where you're allowed to park them.

Van models and specifics

Learn about the different vehicle tiers available to suit your needs, from city cars to premium options.

What are vehicle tiers?

Find out what equipment is available in every Poppy vehicle, and where to download important documents.

What equipment is in the vehicles?

Most of our cars start without a physical key, except for the Seat Arona and our vans.

Are there vehicles that require a physical key?

Can I schedule a ride in advance?

Got a long drive ahead? Need a break? Add a second driver and take turns!

Can you add a second driver to my trip?

Is it possible to change vehicles during a trip?

Take your Poppy across borders or between cities! Learn about fees, allowed countries, and where you can end your trip.

Can you drive a Poppy outside Antwerp, Brussels or Belgium?

What are Expert Tasks?

🚗 Vehicles & Usage

A simple guide to understanding Poppy’s pricing, what’s included, and what to expect before, during, and after your trip.

What will you pay, and what’s included?

At Poppy, you decide how you want to pay: per minute or per kilometer, so you always get the best value for your trip.

When should you choose pay-per-minute or pay-per-kilometer?

An explanatory article on dynamic pricing and how the price of your trip may be adjusted based of realtime demand in different areas

What causes certain vehicles to have a discount or surge fee?

Here’s everything you need to know about buying, using, replacing, or getting refunded for a pass.

How do you buy, use, replace or get refunded for a pass?

Learn how to easily manage your Poppy monthly subscription, from purchase to cancellation.

How do you buy or cancel a monthly subscription?

Learn how to earn, use, and track your Poppy credits, plus where to find your balance and other details in the app.

How to use, earn, and track your Poppy credits

💰 Pricing, Passes & Subscriptions

Discover where you can start and end your Poppy trips, including special van zones and satellite zones, clearly shown in the app!

What is the Poppy zone?

Here's everything you need to know about parking rules to avoid fines, towing, or extra charges.

Where can you park and where not?

Free access to select parking locations with license plate recognition, no ticket or card needed!

Does Poppy have any partner parking locations? How does it work?

📍 Zones & Parking

Fuel for free through the app at partner locations.

How and where can you fuel a Poppy?

⛽️ Fueling

I received a parking or traffic fine, what now?

You received a police fine, what now?

I received a towing invoice, what now?

What are administrative fees?

Additional charges or administrative fines may apply. Here is an overview of when this might happen and what the associated costs are.

Can any other charges apply?

🧾 Fines & Administrative fees

Whether you're dealing with a minor issue or a more serious situation, here’s how to stay safe and get help fast.

What to do in case of a breakdown or accident?

A helpful guide to our protection options, and how to choose the right one for you.

How can you get protected?

Need a Poppy’s insurance or registration info? It’s right in the app, here’s how to find it quickly.

Where to find the insurance and registration documents?

Filling out the accident report properly is essential, it protects your rights and helps avoid complications later.

How do you fill in an accident statement?

How to get in contact with Poppy?

💥 Issues on the road & Protection

Poppy cars are available at several major Belgian airports, perfect for both departures and arrivals.

Can you go to the airport with Poppy, and how much does it cost?

Poppy cars are available at Brussels, Charleroi, and Antwerp airports. Here's exactly where to go and what to do at each location.

Where can you pick up or drop off a Poppy at the airport?

✈️ Airport service

Our loyalty program rewards you for using Poppy regularly. The more you drive, the more points you earn.

What is a loyalty program, and what advantages does it bring?

💎 Loyalty program

To keep Poppy cars clean, safe, and pleasant for everyone, please follow these simple rules.

What can and can’t you do with a Poppy vehicle?

We clean Poppy vehicles for you, but reporting dirt and leaving it tidy helps everyone enjoy a fresh ride.

Do you have to clean the Poppy? What if it’s already dirty?

🚭 Guidelines & Policies

Learn how to create and manage your Poppy Business account, the car sharing solution for professionals.

How can you create and use your Poppy Business account?

Easily manage your Poppy Business account: update info, add users, track trips, pay invoices, and stay secure, all in one place.

How can you manage your Poppy Business account?

Choose credit packs or subscriptions, manage invoices, and update payment methods easily via your Poppy Business Dashboard.

Poppy Business pricing and payment methods

Easily add or remove team members, track their activity, and stay in control, all from your Business Dashboard.

How to manage your Poppy Business team?

💼 Poppy Business

Lost and found made simple, just use the app, and we’ll help sort it out.

What to do when you forgot or found something in the car?

🧳 Lost & Found

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.