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General FAQ
98 articles
How can I change my phone number and email address?
Why do I need to schedule a video call for account verification?
Where can I find my trip history?
Where can I see my Poppy credits and add a promocode?
Can I earn Poppy credits by inviting friends?
How are my Poppy account and personal data secured?
How do I delete my Poppy account?
What are vehicle tiers?
Car models and specifics
Van models and specifics
Volkswagen Polo
Volkswagen Golf
Volkswagen Crafter
Volkswagen Transporter Automatic
Volkswagen Transporter
Seat Arona
Audi A4 Avant
Audi A3
Audi Q2
Volkswagen ID.3
Volkswagen T-Cross
Skoda Kamiq
Volkswagen Scala
Skoda Octavia
Toyota Yaris
Opel Corsa
What equipment is in the cars?
How do I start a Seat Arona or Poppy van?
What will I pay, and what’s included?
When should I choose to pay per minute or per kilometer?
How can I use Poppy credits?
Why did Poppy charge a pre-authentication fee?
Are there any other costs that I have to take into account?
What is the reason behind discounts on certain vehicles?
Understand your invoice
Hour / Day Passes
How can I buy hour/day passes?
What is the difference between a day fee and a day pass?
Can I still replace my hour/day pass after starting my rental?
I did not use up all my time/km’s in my pass, will I be refunded?
Which monthly subscriptions are available?
How do I buy a monthly subscription?
How can I cancel my monthly subscription?
Does Poppy offer a solution for businesses?
How can I create a Poppy Business account?
How do I manage my Poppy Business account?
How does the pricing vary between a personal and a business account?
What payment methods are accepted for Poppy Business, and how do I update mine?
How to drive on your business account?
How can I add or remove users from my business account? Is there a limit to the number of users?
Can I track the usage of my team members?
How does Poppy ensure the privacy and security of my business data?